Films need scripts to stay on
course. Plays need scripts so actors know their roles, characters and dialogue.
When the script lacks clarity confusion ensues.
Managers depend on the
scripting of operational guidelines. The sturdiest organisations have bulky
operational guides for everything. One single service operation, in competent banking
institutions, has various manuals many pages long to specify: product delivery,
service roles and working standards.
Our organisations are depleted
as they lack comprehensive practical operational guides. Walking into ZIM corporate
and government offices one is aware of the total lack of accountability. Things
were different 34 years ago when all organisations had comprehensive written,
and applied, practical policy guides. The biggest victim of lacking practical
policy guide is the economy. As the policy manuals disappeared, so did Zimbabwe’s
economic efficiency.
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